Nine News Sydney: Opal Card users could be overcharged →

Tonight’s Nine News Sydney had a segment on the number of Opal card users and their default fares.

Between August 2014 and October 2014, customers were ‘overcharged’ 1,205,556 times, with fares worth $6,228,928. By ‘overcharged’, they mean copped a default fare.

In October 2014, customers incurred 508,067 default fares.

From this, than 6% of default fares become enquiries for refunds.

According to the Transport Minister, more than 135 million trips have been taken with the Opal card, with the percentage of default fares across all modes being 1-2%.

Nine News Sydney reports that the default fare percentage on buses can be up to 5%.

And then you have people like this…. tapping on at the gate next to you.

Opal Card Wrong Gate

Meanwhile, tonight’s story explains the post on the Transport for NSW Facebook page about what to do if you forget to tap off..

One thought on “Nine News Sydney: Opal Card users could be overcharged

  1. Really? We have been charged the default fare even when we have tapped on and off.
    We have been charged the default fare twice for the one journey. My experience thus far has been that OPAL do not adjust or amend the default fare but just fob you off with the excuse that to do so would violate your privacy.

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