Bankstown Public School: School Opal card CFT – Introduction letter to parents and guardians →

Bankstown Public School seem to be the first (of a few?) schools that will be trialling the ‘Student’ Opal card, a replacement for the old (‘SSTS‘) passes provided to students for free travel.

The student Opal card is anticipated to be ‘blue‘, joining the Adult card in Black, Child card in Green, Concession card in Grey/Silver, and the Pensioner/Senior card in Gold.

Bankstown Public School, September 18 2015;

Dear Parents and Carers,
We are pleased to let you know, that our school has been selected by Transport for NSW to take part in the School Opal card Customer Field Trial, before the full launch of the card to the public.

The School Opal card will make travel on public transport easy. It’s a single card for travel to and from school on your child’s approved mode of transport in the Opal network, replacing the current variety of SSTS single mode train, bus and ferry paper passes.

During the Customer Field Trial, you will be asked to complete the School Opal card application process on behalf of your child. Your child will be asked to use the School Opal card when travelling to and from school, remembering to Tap On and Tap Off for each journey. The Customer Field Trial will also involve providing feedback across each of the three review stages of the School Opal card journey throughout term 4 2015.

Feedback will be conducted via online surveys that will be emailed to you and should only take a few minutes to complete:

  • Survey 1 – feedback on the application process for the School Opal card. This will take place early in term 4.
  • Survey 2 – feedback on the delivery of the School Opal card. This will take place mid way through term 4.
  • Survey 3 – 4 x feedback surveys on your child’s experience of using the School Opal card. These surveys will take place between the middle and end of term 4.

We also welcome your feedback at any point in addition to these phases.

If you would like your child to take part, please complete the registration form by clicking on the link below. Please note that if you have more than one child at school, we ask you to nominate one child.
http://bit.ly/1UU5Rka

The field trial and survey will be conducted by a company called Woolcott Research and Engagement, a reputable market research company that is working on behalf of Transport for NSW.

If you have any questions regarding the School Opal card please contact Transport for NSW on (02) 8265 7115 or email: CFT@transport.nsw.gov.au. If you have any questions about the registration form or feedback surveys please contact Andrew from Woolcott Research and Engagement on (02) 9261 5221.

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